Help/FAQ2018-10-25T13:19:02+00:00

Below, you will find answers to our most commonly asked questions.
If you need additional assistance, please contact us: EMAIL, CHAT or CALL 1-877-703-2070
A friendly team member will be happy to help!

PLACING AN ORDER

We work with all of our customers to create a uniform package that fits their budget, their style, and their players. When you place an order with Team Sports Planet, we work together as a team.

As a starting point, the Team Sports Planet Sport Pages are a great way to see the many different uniform styles, colors, and decoration options we offer. From our Home Page, click on the sport you’re interested in outfitting. From there, you can click on the individual product pages for detailed pricing, production time frame, and decoration options.

For decorated uniforms, we carry both sublimated and stock screen-printed options.

Sublimation is a process where all of the decoration is dyed directly into the fabric, giving you a wide range of color options for each part of the uniform.  All of the uniforms on our site with “Elite” or “Prosphere” in the name are sublimated. You can put together your own designs for the Elite sublimated uniforms on our Uniform Builder here. And the Prosphere uniform pages have a link to their uniform builder on the individual product pages. All of the decoration is included in the list price for these uniforms.

We also carry many stock uniforms in a wide variety of styles and colors for you to choose from. These uniforms are already cut and dyed before your order is placed, meaning that they generally ship more quickly than sublimated uniforms, but the base color options are more limited. It also means that the cost is based on the decoration options you choose – we show most of them with a 1 or 2 color screen-printed logo, and one color player numbers, but are happy to quote you on more elaborate options as well.

For both uniform options, we’re happy to use your team’s logo or help you to create a new one based on one of our stock emblems. You can find more information on that process here.

To make sure you order the right sizes for your players, you can review the size charts found at the bottom of each individual product page (under Size Your Players). For most of our uniforms, we also have sizing samples available to send out free of charge. You can review our Samples Policy here.

As questions come up from you and your team, give us a call at 877 703 2070, email us at info@teamsportsplanet.com, or hop into our live chat. A knowledgeable rep will be able to answer your questions and guide you through the process.

You can submit the numbers, names, and sizes for your order using our roster form here.

You can review your payment options here.

Once the order is started, you’ll receive an Order Form Confirmation within 1-2 business days to approve all the order details written out. For orders with decorated items, we’ll send formal art proofs to approve within 3-5 business days after that. We never print anything without your approval.

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SAMPLES

We do send out uniform samples. We understand that sometimes you want to take a look at the uniforms and feel the fabric, as well as make sure that sizing is accurate. We send samples free of charge.

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CONSULTING

Some of our customers require little assistance. (i.e., We have a LOT of repeat customers; some who are so familiar with how we do things they could work here!). Other customers need help. And that’s great. Because that’s what we are great at. (Hey, no one ever said being a great coach meant knowing anything about embroidery!)

And we love doing it. We are here to help you. With ANY question you, your team, your organization, the parents’or whomever has. We are here to help! Product specs? Sizing? Shipping? Just ask!

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WRITTEN ESTIMATES

We know that it is often necessary (or just plain helpful) for TSP to send you a written quote prior to purchase. We’re happy to do so. All we ask is that we communicate (via phone and⁄or email) with you to such a degree that we can prepare an accurate estimate, one that both meets your needs & reflects the cost associated in our doing so. Just Ask.

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CHANGING AN ORDER

We understand that changes are a fact of life in team sports. So, once you have placed your order, you have 24 hours to review it and make any changes you need.  Changes made after that time may impact the production schedule and the cost depending upon the timing and the specific changes.  But we’ll work with you to do the best we can to accommodate your needs.

Unfortunately, we are not able to accept any order changes once artwork has been approved.

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PRODUCT RETURNS 

  1. You can return any unworn item(s) that isn’t customized or decorated
  2. Decorated items and items that have been worn are not able to be returned.
  3. The return period is up to 30 days from receipt
  4. We will provide you with a USPS return label via email. Team Sports Planet must provide the return label so that we can track and credit you for the return. The charge for the shipping label is $10.  This cost for this will be deducted from the credit for the return or charged upon shipping the new items.
  5. Customer is also responsible for shipping cost of any replacement items being sent, which is based on the shipping cost chart.
  6. Click here to fill out a return form to begin the process.

The most common reason for a return is because something doesn’t fit.

Team Sports Planet offers sizing samples free of charge.  Please take advantage of this service to size your players and help avoid any sizing issues.

Of course if any product is defective we will replace it free of charge.

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FILL-INS AND ADD-ONS

Fill-ins and add-ons are a fact of life in team sports.  So we try to be as accommodating as possible when your need for 1 or 2 more uniforms arises.

That said, certain costs are unavoidable and as such, there is a surcharge of $10.00 for reorders of stock uniforms or apparel of under 12 pieces getting decorated. If your uniform has more than 1 screenprint color and or location the surcharge is $10.00 per color per location.

Sublimated Uniforms can be reordered in quantities as few as 1 uniform with no surcharges.

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CANCELLING AN ORDER

Cancellation of decorated uniform orders can be done up to 24 business hours from the date of the order has been placed as indicated on the order form without a fee. After that time, you will incur a cancellation fee. The cancellation fee is 15% of the total order price.

Cancellations cannot be made to Equipment orders or Blank Uniform orders once the order has been placed.
Cancellations cannot be made to decorated orders, custom uniform orders or sublimated uniform orders once artwork has been approved.

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PAYMENT OPTIONS

The easiest and most popular way to pay for your order is with a credit or debit card over the phone.

For orders with decorated uniforms, we ask for a 50 percent deposit to get the order started, with the remaining balance due upon approval of your Art Proofs, usually about a week after the order is placed.

We are also able to accept checks and Electronic Funds Transfers for payments to begin an order – for those options, we ask for payment to be made in full before beginning the order.

For orders with only equipment and/or undecorated uniforms, full upfront payment is required so that we can get the items out to you as quickly as possible.

Purchase Orders are accepted from schools, universities and corporations at the discretion of Team Sports Planet management.

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SHIPPING OPTIONS AND CHARGES

Our standard shipping methods are UPS Ground or USPS Priority. Shipping charges for UPS Ground and expedited shipping are below. Larger Orders, multiple box orders, AND orders shipped outside the contiguous U.S will be priced individually.

SHIPPING CHART FOR APPAREL⁄UNIFORM ORDERS

SHIP RATES
UPS Ground
3-DaySelect UPS
2nd-Day Air UPS
Next Day Air *
Orders from $0-$44 $14.00 $36.00 $54.50 $69.00
Orders from $45-$249 $18.50 $58.00 $67.50 $87.50
Orders from $250-$499 $26.50 $66.00 $78.50 $149.00
Orders from $500-$749 $33.00 $79.50 $101.50 $162.50
Orders from $750-$999 $42.00 $103.00 $152.50 $213.00
Orders from $1000-$1999 $55.00 $137.00 $203.50 $283.50
Orders from $2000-$2999 $110.00 $273.00 $405.50 $567.00
Orders from $3000-$3999 $165.50 $410.50 $607.50 $850.50
Orders from $4000-$4999 $220.50 $546.00 $809.00 $1134.00

MORE INFO

  • Shipping Cost will vary for bulkier orders, orders that contain bags & warm ups and/or orders that ship in multiple boxes. This chart DOES NOT APPLY to equipment orders.
  • Shipping rates for Equipment orders are 13.5% of your order total (+$12 for orders less than $150).
  • Early AM and Saturday Deliveries may be available and are subject to a surcharge. Please ask your representative for details.

INTERNATIONAL SHIPPING

Team Sports Planet is pleased and proud to ship the world over; including but not limited to, APOs & FPOs. Naturally, your next question is “how much?”

The cost to ship an international order is based on the size & weight of the package, the speed at which you’d like to have it delivered as well as its insured value. If you would like to receive an quote we will need to know specifically what you’d like to order as well as the quantities and physical shipping address for delivery. Feel free to email us this information as well as any other questions you may have.

Please email us at info@teamsportsplanet.com and we’ll respond within 24 business hours if we have additional questions. Please note international shipping quotes can take 1-2 business days to be generated.

What remains constant is the irrefutable fact that, Team Sports Planet can not, is not, nor should be in any way responsible for any tariffs, import fees, local charges or costs associated with any international delivery. In short, our international customers bear full responsibility for any and all such costs, including but not limited to: Tariffs, import taxes, transportation fees, international or country specific charges, however defined.

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COMPLIANCE QUESTIONS

One thing that we simply can not be the last word on is compliance questions. It’s not because we don’t care, we do. And we will attentively adhere to any and all specifications you communicate to us. We take your stated needs very seriously.

While we’re very knowledgeable about NFHS rules, the restrictions and requirements may vary for your specific league, school district, state, governing agency and so forth.

We literally have customers in every state in the U.S. and dozens of countries around the world. Compliance rules regarding uniforms and equipment vary far more than you might think (or have any reason to know, frankly). This being the case, regarding compliance questions, the “ball’s in your court”.

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TEAM DISCOUNTS

Our uniforms are priced out for team orders starting around 12 players. We’re also able to offer additional volume discounts on many items for orders of 25 or more. Undecorated items must be the same style and color to qualify, and decorated items must also be receiving the same decoration.

To see available volume discounts for the product you’re interested in, check out the Discounts tab under Additional Information on the individual product pages, or simply contact one of our reps via the methods listed above.

Military Discounts

Team Sports Planet is proud to offer the men and women who serve in our country’s military a 5% discount on our stock and undecorated items, and a 3% discount on our sublimated items.  We also are happy to ship to APO and FPO address – we do it all the time.

Please do not hesitate to contact us with questions about the program – we’ll be happy to tabulate your costs and send you an estimate. Contact us for your discounts today!

Under Armour Discounts

We offer specific Under Armour brand discounts on all of our Under Armour products.  These team discounts begin at 15% on a team order of 12 or more, and go up from there. Please contact us for more information and a quote.

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DECORATION

CLICK HERE to see team artwork samples

If you have a team emblem (i.e., logo, team name, mascot, etc.) that you love, great! We can likely use it. (We may have to tweak things, but we’ll get you what you’re looking for)

If you need a new emblem, our art department would be happy to design one for you based on one of the many emblems we have.  You can mix and match from our myriad of options.  Click the Emblem link on the left side of the page to view all of our emblems.

While there are some requirements for using your own team emblem, you don’t have to be a graphic artist or work for NASA to do so. These requirements are listed below.

Artwork can be submitted by e-mail. When you submit your artwork, please include only the images needed to produce your job. This saves you time and spares us from confusion. Also, be sure that you name all your files appropriately (e.g., “Tigers Logo”). Please include your team name in the subject line of the email. Basically, the image should be ready to be reproduced as is. Here are the technical specifications:

Acceptable File Formats:

  1. Adobe Illustrator saved as outlines
  2. .TIFF at least 300dpi resolution
  3. .JPEG as least 30odpi resolution
  4. .BMP 1200 dpi

Un-Workable File Formats:

  1. Microsoft Publisher, Word, Works, Excel, PowerPoint or WordPerfect
  2. Adobe InDesign
  3. .GIF

NOTE: If you can not send us your artwork in an acceptable file format, we can create your custom team emblem exactly as you want it to appear; there will, however, be an art charge of $25. Requests for a particular font or type style must be accompanied with a font file otherwise we will find and use the closest match we have. We will not purchase fonts specifically for any order. Whether you provide your own or choose one of ours, you can relax! Our design & production process let’s you review and approve your team’s “artwork” (and or make changes) all along the way. There are no surprises. Just a fantastic design team. For your team.

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MOCK-UPS

You will see artwork for every item in your order that gets decorated!  Expect an emailed artwork proof or proofs within 5-7 business days of placing your order.  We want to make sure you love the look before we move forward with any production.  If you want to make changes to how the emblem or logo looks we’ll work with you to get it the way you want it.

We don’t move forward until we receive your approval.  This way you get your uniforms exactly as you want them — no surprises!

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COLOR MATCHING

While we try to get as close as we can to matching the items in your order in the same color, we just can’t guarantee it. Products from different vendors as well products from the same vendor in different fabrics can be expected to have a color variance. This is likely to happen if you’re placing an order for uniforms with accessories such as bags, caps, visor, socks, etc. and/or coach’s shirts.

We follow what’s called an “on the field test”.  If the color variance isn’t noticeable when the players are on the field or on the court then we’re good to go.

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UNIFORM BUILDER

Need help navigating the Team Sports Planet custom uniform builder? Watch our quick video tutorial that walks you through the easy, step-by-step process to creating your own custom style!

Check it out, by clicking HERE or watch below:

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