Help/FAQ

Click on a link below to get more info about your most commonly asked questions.

Hopefully you'll find all the answers to your questions in our Help section.  If not, don't hesitate to contact us via Call, chat, or email today .

Click here for information about Placing an Order
Click here for information about Ordering Samples

CANCELLING AN ORDER

Cancellation of decorated uniform orders can be done up to 24 business hours from the date of the order has been placed as indicated on the order form without a fee. After that time, you will incur a cancellation fee. The cancellation fee is 15% of the total order price.

Cancellations cannot be made to Equipment orders or Blank Uniform orders once the order has been placed.
Cancellations cannot be made to decorated orders, custom uniform orders or sublimated uniform orders once artwork has been approved.

CHANGING AN ORDER

We understand that changes are a fact of life in team sports. So, once you have placed your order, you have 24 hours to review it and make any changes you need.  Changes made after that time may impact the production schedule and the cost depending upon the timing and the specific changes.  But we'll work with you to do the best we can to accommodate your needs.

Unfortunately, we are not able to accept any order changes once artwork has been approved.

COLOR MATCHING

While we try to get as close as we can to matching the items in your order in the same color, we just can't guarantee it. Products from different vendors as well products from the same vendor in different fabrics can be expected to have a color variance. This is likely to happen if you're placing an order for uniforms with accessories such as bags, caps, visor, socks, etc. and/or coach's shirts.

Also, there may even be a slight color variance within the same uniform due to the different dye lots that produced them.  This being the case, you 'as a TSP customer— are best served by our team of coordinating experts. We know our products inside and out. And we know "what goes good with what." And what doesn't. Most importantly, since we offer so many different brands, we can be totally honest in recommending a different brand that matches better. And yes, we do so even if it's less expensive. We do that all the time.

We follow what's called an "on the field test".  If the color variance isn't noticeable when the players are on the field or on the court then we're good to go.

CONSULTING

Some of our customers require little assistance. (i.e., We have a LOT of repeat customers; some who are so familiar with how we do things they could work here!). Other customers need help. And that's great. Because that's what we are great at. (Hey, no one ever said being a great coach meant knowing anything about embroidery!)

And we love doing it. We are here to help you. With ANY question you, your team, your organization, the parents'or whomever has. We are here to help! Product specs? Sizing? Shipping? Just ask!

COMPLIANCE QUESTIONS

One thing that we simply can not be the last word on is compliance questions. It's not because we don't care, we do. And we will attentively adhere to any and all specifications you communicate to us. We take your stated needs very seriously.

While we're very knowledgeable about NFHS rules, the restrictions and requirements may vary for your specific league, school district, state, governing agency and so forth.

We literally have customers in every state in the U.S. and dozens of countries around the world. Compliance rules regarding uniforms and equipment vary far more than you might think (or have any reason to know, frankly). This being the case, regarding compliance questions, the "ball's in your court".

DESIGN

If you have a team emblem (i.e., logo, team name, mascot, etc.) that you love, great! We can likely use it. (We may have to tweak things, but we'll get you what you're looking for)

If you need a new emblem, our art department would be happy to design one for you based on one of the many emblems we have.  You can mix and match from our myriad of options.  Click the Emblem link on the left side of the page to view all of our emblems.

While there are some requirements for using your own team emblem, you don't have to be a graphic artist or work for NASA to do so. These requirements are listed below.

Artwork can be submitted by e-mail. When you submit your artwork, please include only the images needed to produce your job. This saves you time and spares us from confusion. Also, be sure that you name all your files appropriately (e.g., "Tigers Logo"). Please include your team name in the subject line of the email. Basically, the image should be ready to be reproduced as is. Here are the technical specifications:

Acceptable File Formats:

  1. Adobe Illustrator saved as outlines
  2. .TIFF at least 300dpi resolution
  3. .JPEG as least 30odpi resolution
  4. .BMP 1200 dpi

Un-Workable File Formats:

  1. Microsoft Publisher, Word, Works, Excel, PowerPoint or WordPerfect
  2. Adobe InDesign
  3. .GIF

NOTE: If you can not send us your artwork in an acceptable file format, we can create your custom team emblem exactly as you want it to appear; there will, however, be an art charge of $25. Requests for a particular font or type style must be accompanied with a font file otherwise we will find and use the closest match we have. We will not purchase fonts specifically for any order. Whether you provide your own or choose one of ours, you can relax! Our design & production process let's you review and approve your team's "artwork" (and or make changes) all along the way. There are no surprises. Just a fantastic design team. For your team

Team Discounts

Volume Discounts

We do offer volume discounts. The volume discount rates are shown below. They apply to uniform sets that are exactly the same package in the same colors.

The volume discounts below ONLY apply to full uniform packages that are exactly the same.

    Volume Discounts for Uniforms:
  • 25-49 sets (same) 5% discount
  • 50-99 sets (same) 7% discount
  • 100+ sets (same) 10% discount

Volume discounts for equipment and other items are available on a case by case basis. Contact our sales department for additional information about your specific order.

Under Armour Discounts

We offer specific Under Armour brand discounts. Those discount rates are shown below.   Any Under Armour brand products are eligible for these discounts.

Under Armour team discounts begin at 15% on a team order of 12 or more.

Larger order? Often times we can offer more for higher volume Under Armour orders. Give us a call and we can talk specifics.

Military Discounts

Team Sports Planet is proud to offer the men and women who serve in our country's military a 5% discount. This discount can be applied in part to any volume discount achieved. That's a two star bargain!

We ship to APOs and FPOs all the time. We're happy to do so.

Please do not hesitate to ask questions about this program, we'll be happy to tabulate your costs and send you an estimate. Contact us for your discounts today!

Government Discounts

For Government orders including GSA, DoDEA Schools and other Government Agencies you are eligible for significant discounts. Please contact us with your specific needs and we're happy to provide a quote

International School Services (ISS Schools) Discounts

For our ISS School customers we are happy to extend a 10% discount to all of your orders.  And of course shipping via ISS is a much less costly way to go. Please contact us with your specific needs and we'll be happy to provide a quote.

FILL-INS AND ADD-ONS

Fill-ins and add-ons are a fact of life in team sports.  So we try to be as accommodating as possible when your need for 1 or 2 more uniforms arises.

That said, certain costs are unavoidable and as such, there is a surcharge of $10.00 for reorders of stock uniforms or apparel of under 12 pieces getting decorated. If your uniform has more than 1 screenprint color and or location the surcharge is $10.00 per color per location.

Sublimated Uniforms can be reordered in quantities as few as 1 uniform with no surcharges.

RETURNS AND EXCHANGES

If you find it necessary to return any purchases, our Customer Service Department would be happy to help you resolve your concerns. Please contact our Customer Service Department at 1-877-703-2070 and we will address your concerns and make the appropriate arrangements to resolve the situation or receive your return. We understand that changes may need to be made to due sizing issues, etc. We're happy to exchange any STOCK items that have not been decorated, (i.e. screenprinted or numbered) or worn or are equipment items. We must have exchange items back within 30 days of receipt. We do not accept returns or exchanges of any decorated, custom or sublimated products. These items are non-returnable.

MOCK-UPS

You will see artwork for every item in your order that gets decorated!  Expect an emailed artwork proof or proofs within 5-7 business days of placing your order.  We want to make sure you love the look before we move forward with any production.  If you want to make changes to how the emblem or logo looks we'll work with you to get it the way you want it.

We don't move forward until we receive your approval.  This way you get your uniforms exactly as you want them — no surprises!

PAYMENT OPTIONS

Team Sports Planet accepts Mastercard, Visa and American Express. We also accept cashiers checks, money orders, checks (or check-by-phone) from your organization or corporate sponsor.

We require a 50% deposit with the balance required at artwork approval.  If you are paying via check, check-by-phone, or a money order, we require payment IN FULL to begin your order.

Checks will not be accepted for orders that are shipped to you directly from our manufacturers (i.e. drop shipments) or equipment orders. We require 100% payment in advance for orders that are drop shipped or orders for equipment.

There will be a $18.00 charge for checks returned for insufficient funds.

A purchase order is acceptable from schools, universities and corporations solely at the discretion of Team Sports Planet management.

SHIPPING INFO

Please Click Here  to get specific information about Shipping including International Shipping.

WRITTEN ESTIMATES

We know that it is often necessary (or just plain helpful) for TSP to send you a written quote prior to purchase. We're happy to do so. All we ask is that we communicate (via phone and⁄or email) with you to such a degree that we can prepare an accurate estimate, one that both meets your needs & reflects the cost associated in our doing so. Just Ask.